Privacy Policy

Effective Date: January 15, 2025

At ravendilith, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at ravendilith.com or use our financial analysis services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect several types of information from and about users of our website and services:

Personal Information

Name, email address, and contact information when you register or contact us
Financial information relevant to our analysis services
Professional details including company name and industry sector
Payment information processed through secure third-party providers

Technical Information

IP address, browser type, and operating system
Pages visited, time spent on site, and referral sources
Device information including screen size and location data (if permitted)
Cookies and similar tracking technologies

2. How We Use Your Information

Your information helps us provide better financial analysis services and improve our website experience:

To deliver our financial analysis and consulting services
To communicate with you about your account and our services
To process payments and manage billing
To send newsletters and updates (with your consent)
To improve our website functionality and user experience
To comply with legal obligations and regulatory requirements
To detect and prevent fraud or unauthorized activities

We never sell your personal information to third parties. Any data sharing occurs only as described in this policy or with your explicit consent.

3. Information Sharing and Disclosure

We may share your information in limited circumstances:

Service Providers

We work with trusted third-party providers who help us operate our business, including payment processors, cloud hosting services, and email platforms. These providers are contractually bound to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by Australian law, regulation, or legal process, or to protect our rights, property, or safety, or that of our users or the public.

Business Transfers

If ravendilith is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

4. Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information:

Access Rights

You can request a copy of the personal information we hold about you, including details about how it's been used.

Correction Rights

If your information is inaccurate or incomplete, you can ask us to correct or update it.

Deletion Rights

You can request deletion of your personal information, subject to legal retention requirements.

Objection Rights

You can object to certain uses of your information, particularly for marketing purposes.

To exercise these rights, contact us using the information provided below. We'll respond to your request within 30 days and may need to verify your identity for security purposes.

5. Data Security and Protection

We implement comprehensive security measures to protect your personal information:

Industry-standard encryption for data transmission and storage
Regular security audits and vulnerability assessments
Limited access controls with staff training on data protection
Secure backup systems and disaster recovery procedures
Multi-factor authentication for sensitive systems
Regular monitoring for suspicious activities

While we use reasonable security measures, no system is completely secure. We encourage you to use strong passwords and keep your login credentials confidential.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Active Client Data

Information related to ongoing service relationships is retained for the duration of our business relationship plus seven years for tax and regulatory compliance.

Website Usage Data

Technical data and analytics information is typically retained for two years to help us improve our services and website performance.

Marketing Communications

Contact information for newsletters and updates is retained until you unsubscribe or request deletion.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

Essential cookies for website functionality and security
Analytics cookies to understand how visitors use our site
Preference cookies to remember your settings and choices
Marketing cookies for relevant content and advertisements

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

8. International Data Transfers

Some of our service providers may process your information outside of Australia. When this occurs, we ensure appropriate safeguards are in place through:

Contractual protections requiring equivalent privacy standards
Certification schemes demonstrating adequate data protection
Regular audits of international service providers
Compliance with Australian Privacy Principles for overseas disclosure

9. Children's Privacy

Our services are designed for business professionals and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from someone under 18, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

Post the updated policy on our website with a new effective date
Send email notifications to registered users about important changes
Provide clear summaries of key updates
Allow reasonable time for you to review changes before they take effect

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us About Privacy

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

Address: 1/153 Stanley St, South Brisbane QLD 4101, Australia

Phone: +61249297278

Email: info@ravendilith.com

We respond to privacy inquiries within 30 days and are committed to resolving any concerns you may have about your personal information.